YOUR PRIVACY
We are dedicated to respecting and protecting the privacy and confidentiality of the information you have entrusted to us. This Privacy Notice outlines our privacy principles and practices.
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WHAT IS PERSONAL INFORMATION?
Personal information refers to information that identifies you. The word “information” means personal, financial and other details about you that you, or someone you authorize, provide to us or we obtain from others within or outside the Company.
WHAT DOES IT APPLY TO?
This Privacy Notice applies to the operations of Marret Asset Management Inc. in Canada. It applies regardless of how you choose to do business with us – over the phone, in person, through the internet, through your mobile device or through email.
WHO DOES IT APPLY TO?
The Notice applies to all individuals whose personal information we collect, including clients who are individuals, individuals carrying on business alone or in partnership with other individuals, signing officers of our business clients, and beneficiaries of clients to the extent that we collect, use or disclose their personal information.
CHANGES TO THE NOTICE
We may amend this Notice from time to time and will post the revised Privacy Notice on our website https://marret.com/privacy-security/.
OUR PRIVACY PRINCIPLES
The Privacy Notice outlines our privacy principles and informs you of the practices we have in place to manage personal information. We aim to respect and protect your privacy by following the key privacy principles below.
1. TAKING ACCOUNTABILITY
We are accountable for the personal information under our control by establishing, training our staff in, and enforcing our privacy policies and procedures to promote compliance with these privacy principles.
2. IDENTIFYING FOR YOU THE PURPOSE FOR OUR COLLECTION, USE, OR DISCLOSURE
We inform you about the purposes for which we collect, use, and disclose your personal information and we collect, use, and disclose your personal information only for those purposes.
3. OBTAINING CONSENT AND PROVIDING CHOICES
We obtain your consent to collect, use, or disclose personal information and you may at any time revoke that consent, subject to legal and regulatory requirements. In some cases, we may not be able to provide certain services to you if you do not consent to our collection, use or disclosure of the required information to perform those services.
4. LIMITING COLLECTION
We limit collection of your personal information to that which we determine is necessary for the purposes we identify for you
5. LIMITING USE AND DISCLOSURE
We do not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law.
6. RETAINING INFORMATION
We have policies in place that govern the retention of your personal information, so we keep it only for as long as reasonably necessary to fulfill its intended purpose or to satisfy legal requirements. When we no longer retain your personal information, we have procedures to destroy, delete, erase, or convert it to an anonymous form, in a manner that keeps it safe in the process.
7. KEEPING INFORMATION ACCURATE
We maintain your personal information in as accurate, complete, and up-to-date form as is needed for its use.
8. PROTECTING INFORMATION
We maintain appropriate security safeguards to protect against unauthorized access, disclosure, copying, use or modification, theft, misuse, or loss of your personal information in our custody or control. These safeguards are appropriate to the sensitivity of the information.
9. MAINTAINING OPENNESS
We make readily available to our clients, employees and agents information about our policies and procedures relating to our management of personal information.
10. ACCESSING OR CORRECTING INFORMATION
Upon request, we will inform you of the existence, use and disclosure of your personal information and will give you access to that information, with few exceptions.
ONLINE & MOBILE PRIVACY POLICY
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This Online and Mobile Privacy Policy supplements the Privacy Notice and specifically addresses the way in which we collect, use, disclose, and manage personal information in connection with our online, mobile and other digital channels and services. It should be read in conjunction with the Legal Notice and Terms of Use.
YOUR CONSENT
Each time you use our online, mobile, and electronic services, you are indicating your acknowledgement and consent to the collection, use and disclosure of your personal information as identified in this policy, which we may revise periodically without notice. We will let you know of any changes by posting the revised policy with a new effective date. If you do not accept the terms outlined in this policy, please do not use our online, mobile and electronic services.
WHAT PERSONAL INFORMATION DO WE COLLECT
We may collect personal information when you use our websites, online, mobile, and other electronic services (collectively, digital channels), including:
- Personal information you provide like account and contact information, including your name, email address, user ID, password, and service preferences. Refer to your specific app for additional, applicable information.
- Financial information – that you provide to us at the time of account creation of an account through our online or mobile account creation process
- Transactional data about your use of our products and services
- Mobile phone number
- Device–related information like:
- Internet Protocol (IP) address – An IP address is a unique set of numbers assigned by Internet Service Providers (ISP) to all devices used to access the internet. While CI is not able to identify an individual using the IP address alone, in certain circumstances, it could be used to identify an individual using the site.
- Mobile country code which is a three-digit number that indicates the country in which your mobile device is registered (for example, 302 is the mobile country code for Canada)
- Geolocation (if enabled on your device) provides the approximate physical location of your device
- Device ID which is a unique number that identifies your device
- Make and model of your device
- Operating system of your device
- Information about screen size of your device
- Date and time of your use of our app
- Browser data
- Software applications data
- Mobile device identification number (IMEI)
- Mobile Marketing ID (if enabled) such as AAID and IDFA
- Statistical information about how users interact with our digital channels, such as average time spent on a specific mobile or web page.
- Website use information, such as browsing behaviour on our websites and links, location you click, form data and downloads, as well as other data gathered from the use of web tools (for example, Cookies, Web Beacons, Tagging)
- Other information, such as any feedback you may provide us
FOR WHAT PURPOSES DO WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
We may use or disclose this information collected online to:
- Verify your identity and authenticate you during online sessions
- Provide and manage the online products and services
- Provide you with services and offers compatible with your device and relevant to your region
- Determine eligibility of your device
- Protect against fraud, security threats, and otherwise manage risks
- Communicate with you regarding products and services that may be of interest, including displaying targeted and relevant advertising, and offering you special promotions
- Evaluate and improve our websites, online apps, mobile apps, and other electronic offerings
- Tailor our services and otherwise enhance the online customer experience to better meet your needs through digital channels
- Perform analytics and measure the effectiveness of our digital channels and services, including obtaining insight into how to improve the design, content and navigation of our digital channels
- Satisfy legal or regulatory requirements
USE OF WEB TOOLS
We and our service providers may use various tracking tools, such as [Cookies, Pixel Tags and Web Beacons]. Through the use of cookies and other technologies, we can enhance your experience with improved design, personalized content that may be relevant to you, and effective navigation.
If you do not accept any category of Cookies, you may continue to browse our websites; however, please be aware that certain features of our website may not function properly without Cookies. You should note that if you would like certain services, you will be required to accept the Cookies to maintain session integrity and enhanced security. Additional resources that may assist you in managing Cookies used for advertising include the Digital Advertising Alliance (DAA): https://youradchoices.ca/.
If you refuse a cookie when using the Services, or if you delete cookies, you may experience some inconvenience in your use of the Services. For example, you may not be able to sign in and access your account, or Marret may not be able to recognize you, your device, or your online preferences.
- Tagging: Tagging software is customized code on our websites, designed to monitor user activity on our websites, to help us in presenting users with content relevant to their use of our website.
- Web Beacons: Web beacons are small and transparent images embedded in web pages and e-mail communications that, when combined with Cookies, help provide us with information about the use and effectiveness of a website or e-mail communication. As an example, we may include web beacons within e-mail communications to receive confirmation of receipt of an e-mail communication or clicks on links within our websites.
YOUR CHOICES
EMAIL COMMUNICATIONS: In order to ensure compliance with Canada’s Anti-Spam Legislation, commercial electronic messages (including email marketing) will be based on an individual’s consent. Marret will request consent to send commercial electronic messages prior to sending commercial messages (including emails), unless we have an individual’s implied consent through a pre-existing business relationship. We provide individuals with the ability to unsubscribe or “Opt-Out” from receiving emails from our company, and/or Partners and Associates.
- Voluntary Participation: You may choose to enter your information to participate in online surveys, feedback, contests, or other activities we sponsor. We use this information for a number of purposes, such as assessing the performance of the website, or improving products and services, or identifying products and services that might interest you. This information will be used for the purposes outlined in the Privacy Notice. If you do not want your information used for the disclosed purposes, do not participate in these voluntary activities.
- Educational webinars: You may choose to enter your information to participate in online meetings, educational events that we sponsor. We use this information for a number of purposes, such as assessing the performance of the website, or improving products and services, or issuing continuing education credits. This information will be used for the purposes outlined in the Privacy Notice. The information you enter may be transmitted through or to our 3rd party providers of webinars. If you do not want your information used for the disclosed purposes, do not participate in these voluntary activities.
SAFEGUARDS:
Our Security Measures
We take our responsibility to safeguard customer information very seriously. To protect certain communications between your computer and our servers, we use a technology solution called “Secure Sockets Layer” (SSL). SSL ensures that the information transmitted is encrypted. In addition, we use the concept of “defense in depth”, in our cybersecurity program that has many layers, from employee awareness to having firewalls at the very edge of our network.
Your Security Measures
You are responsible for ensuring the security of your unique web login ID and password. You must avoid selecting an obvious password, such as a street address, date of birth, or telephone number and to change your password on a regular basis, in order to reduce the potential for unauthorized use. Any web login ID, password, or any other piece of information chosen by you or provided to you as part of Marret’s security procedures, must be treated as confidential and personal to you, and you must not disclose it to any other person or entity.
Do not respond to text messages, pop-ups, emails, or other internet requests that ask you to reveal personal information about yourself or your account when using the Services. Marret will never send you unsolicited messages or emails asking for your password, credit card, account numbers, etc. Marret will never ask you to validate or restore your account or access to the Services through unsolicited messages or emails.
THIRD PARTY LINKS:
For your convenience, the Services may provide links or pointers to third party sites. You are subject to any terms and conditions of such third-party sites. Non-Marret websites are not subject to Marret’s privacy policy or security standards.
CONTACT US
If you have any questions or concerns about our privacy practices, the privacy of your personal information, or you want to change your privacy preferences, please let us know. We are committed to helping resolve your questions or concerns.
Step 1: Voice your question or concern
The best way to address the concern or question is to raise it with our Client Services Department as soon as it comes up by contacting them at:
Current or prospective investors: Marret Private Wealth (416) 214-5800
President: Tony Sevsek (647) 200-6027
Our Private Wealth team is available between 8 a.m to 5:30 p.m ET, Monday to Friday
Before you begin, please be ready to have any supporting documents available. Please provide us with your full name, address, telephone number, and relevant account number(s) and provide enough detail to allow us to identify the information you want. For your own security and safety, never send your account numbers, user names, passwords, or any other personal information by email. If you are not satisfied with the answer or resolution provided in Step 1, please proceed to Step 2.
Step 2: Escalate your concern to the Privacy Office
You can escalate your concern in the following ways:
- Ask the individual you are dealing with in Step 1 to escalate on your behalf.
- Escalate the concern directly with the Privacy Office, using the following contact information.
Cl Financial Company | Privacy Officer Contact |
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Marret Asset Management Inc. | Privacy Office 15 York Street 2nd Floor Toronto, Ontario M5J 0A3 Phone: 1-800-792-9355 |
Step 3: Further Escalation
If after contacting us you do not feel that your concern has been adequately addressed, you may wish to contact:
The Office of the Privacy Commissioner of Canada
Call: 1-800-282-1376
Visit: www.priv.gc.ca